The quality of the service and of the experience provided to users, remain a key aspect in customer loyalty and service assessment, so it is, without any doubt, an issue of major importance which calls for close and continuous action.

Ensuring total independence and impartiality, Telcabo performs network quality audits, comprising voice and data, using different methods:

• Drive-tests
• Network Data collection from the OMC

The latter method, completely non-intrusive, uses huge volumes of real traffic data, which allows: the use of analytical/BigData tools, network fault identification, improvement opportunities together with a fault report detailing the required measures, all in a short timeframe and with guaranteed results.